Since 19 June 2026 every online store must provide a digital withdrawal function. Mcat One Click Return covers that duty in full: the link, the form, the confirmation and a panel for the requests.
Article 11a of directive 2011/83/EU, introduced by directive 2023/2673, requires that the consumer be given a withdrawal function in the same interface where they concluded the contract. It has to be easy to find, easy to understand and end with a confirmation on a durable medium. A printable PDF, an e-mail address in the terms or an ordinary contact form do not meet that.
A link in the footer as a bar, a floating element or plain text. Plus a shortcode you can place anywhere.
The consumer needs neither an account nor a login. They can indicate their order and choose which items the withdrawal covers.
A separate screen with the summary, exactly as the rule requires. The consumer confirms the declaration deliberately.
An automatic e-mail with the date, the time and the case number. Proof that you accepted the declaration, and when.
A list of cases, details, statuses, notes and CSV export. All in the WordPress dashboard.
An exporter and an anonymiser for personal data, plus ready wording for your privacy policy.
Popular RMA plugins work on the model of “the customer asks, the store approves”. Article 11a means something else: withdrawal is a unilateral declaration by the consumerwhich the store does not approve but accepts, dates and confirms. The returns module you already have therefore most likely does not close this obligation.
Upload the ZIP file to WordPress like any other plugin and activate the licence key.
The plugin creates the form page and adds the link in the footer. There is nothing for you to configure.
Pick a colour preset or set your own, preview it live and save. Done.
Every package contains the full plugin and lifetime updates. They differ only in the number of sites where you activate the key.
one-time · 3 activations
Two websites bought separately would cost 48 €, so the third is effectively free.
Buy – 46 €If you let consumers conclude contracts online and they have a right of withdrawal, then yes. The rule arrived through a directive on financial services, but the withdrawal function in article 11a covers contracts concluded through an online interface broadly. If you are unsure about your own situation, consult a lawyer. We provide a tool, not legal advice.
Usually not. RMA plugins handle a request that the store approves. Article 11a requires accepting a unilateral declaration by the consumer together with a confirmation on a durable medium. That is a different process and different evidence.
No. The plugin runs on any WordPress. With WooCommerce you additionally get buttons on orders, loading of the line items and a link in the store e-mails.
No. The form works for guests, because a consumer has to be able to withdraw whether or not they created an account.
Yes. You set the colours with a preset or your own values, with a live preview. You edit the wording and e-mail templates in the panel, and you can override whole templates in your theme.
Once the key is activated, new versions appear under “Plugins → Installed Plugins” and you install them with one click, like any other plugin.
It depends on the package: 24 € means one activation, 46 € means three. You can release any activation at any time in the plugin panel and move it to another site. Do you need more than three? Write to us and we will work something out.